Remove Business Process Waste and Improve the Bottom Line

You've tried everything!

You've tried business process improvement exercises, bought new software, restructured your department and retrenched employees. But your productivity is still flat and costs just keep going up.

All the consultants you brought in promised that by using their system, you'd see dramatic improvement. But all you've seen is falling morale and dissatisfied clients.

Something's wrong. But what?

You've done everything the best minds in the industry told you to do.

Do you work in a service organisation?

Service organisations are a special breed. You don't, and never will, produce anything, except reports.

Rather, you solve your clients' problems.

And it's big business. 70% of the world's GDP comes from services. Yet we persist in using a manufacturing model to measure value creation and improve our business processes.

One type of waste

There's only one type of waste in a service organisation and that's work done that adds no value to your client. It has nothing to do with response times or call centre durations. Software solutions usually make things worse, not better.

Did you know that close to 60% of all work done in your organisation is of the non-value-adding kind? Imagine the productivity increase if you could get rid of that!

People and Process helps you identify process waste

That's all we do. But the way we do it makes change safe.

Because eliminating non-value-adding work means changing the way you do the work. And changing the way you work can be challenging.

Subscribe to the FREE People and Process Newsletter and learn about our approach.

Learn how strategic process modelling can help your service organisation's change management projects generate more revenue and improve client relations... with minimal capital expenditure.

• Focus your change management projects
• Reduce core process waste
• Become more client-focussed
• But above all, make change safe

Your future productivity depends on it!

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